Return and Refund

🔄 RETURN & REFUND Policy

At Istaura customer satisfaction is important to us. We take utmost care in creating and delivering our handcrafted garments. If you are not fully satisfied with your purchase, we are here to help.

📌 Return Eligibility

You may request a return or refund under the following conditions:

Product received is damaged

Product received is defective

Product received is incorrect (wrong product or wrong size sent)

You must notify us within 48 hours of receiving the product.

To initiate a return:

Product must be unused, unwashed, and unworn

Tags and original packaging must be intact

Unboxing video is mandatory for verification

❌ Non-Returnable Items

The following items are not eligible for return or refund:

Customized or altered products

Hand-painted or made-to-order garments

Products bought during sale or discount offers

Minor color variations due to lighting, photography, or screen resolution

Handcrafted products may have slight irregularities, which are part of their uniqueness and not considered defects.

🔁 Exchange Option

Size exchange is allowed once, subject to availability

Customer bears the return shipping cost

Exchange product will be shipped after inspection

💰 Refund Policy

Once the returned product is received and inspected, you will be notified

If approved, the refund will be processed within 7–10 working days

Refund will be credited to the original payment method

Please note:

Shipping charges are non-refundable

Refunds will not be issued for reasons such as change of mind or size issues chosen incorrectly by the customer

🚚 Return Shipping

Customers are responsible for securely packaging and couriering the product to the return address provided by our support team.

We recommend using a reliable courier service with tracking.

📩 How to Request a Return or Refund

Please contact us with the following details

📱 WhatsApp: +91-9686335427

Include:

Order ID

Clear photos or video of the issue

Reason for return/refund